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SUPPORT

MS-CIT Support

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Issue no. 23

MS-CIT  2016 : ‘Do It Yourself’ Download Reference Material  Issue

14
Solution:
Step 1 : Download Content Update 2.0 file from following link.
Step 2 : Run and install this file on your server machine.
Your issue will get resolved.

Issue no. 22

MS-CIT 2016 : Session 44 Content Update

Step 1: Download updated content from given link
Step 2: Extract and Copy this downloaded folder.
Step 3: Paste this copied folder to given path:
             C:\Program Files (x86)\Apache Software Foundation\Tomcat 7.0\webapps   \ERA\resources\content\63
Or
          C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\ERA\resources\content\63
Step 3: Clear history and cookies of your browser.
Step 4: Login and check.

 Issue no. 21

Learner data uploading issue.

Data uploading
Though your getting this message while uploading learner data, Kindly check your learner data on SOLAR, it is uploaded successfully.

Issue no. 20

ERA अपडेट SU-8 इन्स्टॉल कसे करावे. 

१) SU८ अपडेट ची zip फाईल या लिंक वरती दिलेली आहे.(update file link changed)
२) ती फाईल दिलेल्या पुढील लोकेशनला पेस्ट करा.

For 64 bit OS

C:\Program Files(x86)\Apache Software Foundation\Tomcat 7.0\webapps\ERA\resources\Updates

For 32 bit OS

C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\ERA\resources\Updates

३) MKCL अपडेटर सुरु करून Get updates वर क्लिक करा.
४) अपडेट इनस्टॉलेशन प्रोसेस चालू होइल. कमीत कमी २०-२५ मिनीटे लागतील.

Issue no. 19

New link to download ERA QOES (Stand Alone setup):

You can download ERA QOES (Stand Alone setup): from below link:
Previous link will not work now.

Issue no. 18

MS-CIT “session 24” issue

Step 1 : Kindly download file from below mention link
Step2 : Extract this file and Copy ‘Lab25539’ file
Step4 : Then paste it to given path
‘C:/Program Files/ Apache Software Foundation/ Tomcat 7.0/ Webapps/ ERA/                     Resources/Content/ 63/698/126452/25539’
Step5 : Clear History & cookies from your browser then login and check
Your issue will get resolved.

Issue no. 17

Google chrome plugins issue while learning

Step1: First remove existing Google chrome browser from your server machine.
Step2: Download and install Standalone Google chrome set up from following link.                           http://fileserver.mkcl.org/centerdownload/ChromeStandaloneSetup.rar
Step3: Then download and install VLC player from following link.                                                         http://fileserver.mkcl.org/centerdownload/vlc-2.2.1-win32.zip
Note: Kindly disable automatic updates of Google chrome browser
Your issue will get resolved.

Issue no. 16  

Xtenda Sound Breaking Issue Solution.

Please find attached the recording of the setups to be followed for the Xtenda Sound Issue faced by the centers.

http://www.donationcoder.com/Software/Mouser/proctamer/downloads/ProcessTamerSetup.exe


How insert Watermark in Processfolio video?

प्रिय नेटवर्क पार्टनर,
निश्चितच तुम्ही तुमच्या विद्यार्थ्यांकडून प्रोसेसफ़ोलिओ बनवून घेत असाल. परंतु, त्यात अधिकृततेच्या दृष्टीने आम्ही काही बदल सुचवीत आहोत.
ते म्हणजे, या प्रोसेसफ़ोलिओ मध्ये MKCL चा लोगो व तुमच्या सेंटरचे नाव समाविष्ट करणे.
या साठीची settings ही एकदाच करायची आहेत. व नंतर प्रत्येक व्हिडीओमध्ये ती वापरली जातील.
तसेच ती settings कशी करायची, यासाठी एक PDF गाईड खालीलप्रमाणे.
http://fileserver.mkcl.org/centerdownload/Marathi_How to insert Watermark in yourProcess.zip
कृपया लक्षात घ्या, की ही settings वापरूनच विद्यार्थ्यांनी प्रोसेसफ़ोलिओ बनवायचा आहे. हे बंधनकारक आहे.

Issue 15

“Xtenda Client login issue”

remot desktop problem
Solution:
Kindly download guide from following link

Issue 14

“Slow processing on Xtenda” or  “Sound Breaks on Xtenda” 

Solution:
1. Uninstall v-space from control panel  Add/Remove Programs
2. Restart the machine
3. Download the file from below link and install it:
OR

Issue 13

“Error while downloading MS-CIT course” 

course download
Solution:
Step 1 : Download Content Update 2.0 file from following link.
Step 2 : Run and install this file on your server machine.
Step 3 : Download MS-CIT course again from Data Traveler.
Your issue will get resolved.

Issue 12

“Please install updates to continue” 

ERROR (3)
Solution :
1. Open MKCL Updater
2. Then click on ‘Reinstall Previous Updates’.
3. After that go to login page and check.
Your issue will get resolved.

Issue 11

“Stuck after 40 %”- While updating SU6

40 % done
Solution :

1. Go to following path

      C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\ERA\resources

2. Cut and paste ‘content’ and ‘DatabaseBackup’ folders to another location.
3. Open MKCL updater and click on get updates
4. Again Copy ‘content’ and ‘DatabaseBackup’ folders to following location
C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\ERA\resources
Your issue will get resolved.

Issue 10

How to connect USB device to Xtenda X350/X550 machine on Windows XP/2003

Please download and refer following document.

Issue 9

“Error while applying changes”- While updating SU6

updates
Solution:
  1. Kindly download “MySQL checker” file from following link  http://fileserver.mkcl.org/centerdownload/MYSQLChecker.zip
  2. Double click on this zip file to run on your machine.
  3. Click on MKCL Updater and then click on “Get Updates”.
Your issue will get resolved

Issue 8

“Failed To Stop The Server”- While updating SU6

failed to stop the server
Solution:
Step 1: Go to Control panel – User Accounts – Change User Account Control Settings.
Step 2: Set it as – never notify
uac
Step 3: Restart your system.
Step 4: Click on MKCL updater icon and click on get updates.
Your issue will get resolved.

Issue 7

” MS-CIT content DVD 08 “

Following issues will be resolved after installing content from MS-CIT Content CD 08. Kindly download and install the same from the link below.
SIZE- 196 MB
  1. MS-CIT Marathi Language: सेशन 05 >> मी इमेजेस डाउनलोड करू शकतो वॉलपेपर सेट करण्यासाठी >> Respect Copyrights frame has been updated 63/614/121012
  2. MS-CIT Marathi Language: सेशन 11>> मी स्क्रॅच वापरून आनिमेशन करू शाकतो frame has been updated 63/620/121559
  3. MS-CIT Marathi Language: सेशन 26 >> टेक अ चॅलेंज >> TAC 47 frame has been updated 63/700/127104
  4. MS-CIT English and Marathi Language: सेशन 33>> टेक अ चॅलेंज >> TAC 81 frame has been updated Mar:63/647/124061…Eng:63/577/118041
  5. MS-CIT English and Marathi Language: Take a Bigger Challenge >> Spreadsheet >>TABC 06 frame has been updated Eng: 63/601/119541, Mar: 63/625/122669
  6. Session 01 frame has now been updated for both English and Marathi language with MS-CIT Introduction e:63/545/113062,M:63/610/120624
  7. For both English and Marathi languages, Session 12 >> Learner Process Folio Demo frame has been updated guiding learner about how to create and upload an Process Folio( E:63/556/114231          M: 63/691/124960)
  8. For English: Session 22 / I can make a voice chat using Gtalk / Personalizing Google Talk / Adding a Contact (63/566/115682)

Issue 6

” MS-CIT content Display problem on Extenda Clients “

Kindly apply following solution for your Extenda issues

Issue 5

” Changes after content DVD 08 “

Following issues will be resolved after installing content from MS-CIT Content CD 08. Kindly download and install the same from the link below.
Size: 644 MB
  1. Course Introduction Metadata files for both English and Marathi Language have been updated with Video Introduction
  2. Go Green (गो ग्रीन), Ergonomics (एर्गोनॉमिकस) and Netiquette (नेटीकेट) ‘Coming Soon’ frames have been updat.ed for both English and Marathi language
  3. For both English and Marathi languages, Session 12 >> Learner Process Folio Demo frame has been updated guiding learner about how to create and upload an Process Folio

प्रिय नेटवर्क पार्टनर,
Processfolio बनवण्यासाठी खालील बाबींची नोंद घ्यावी.
आपल्याला माहीत आहेच की, या वर्षीपासून (जानेवारी २०१५ पासून) प्रत्येक learner ने स्वतःच्या आउटपुट्सच्या बरोबरीने ते आउटपुट कसे बनविले याचे व्हिडिओ (Processfolio) सुद्धा रेकॉर्ड करायचे आहेत. तयार झालेले हे Processfolio व्हिडिओ, कोर्समधल्या त्या त्या ठिकाणी Processfolio या नोडवर अपलोड करायचे आहेत.
हे Processfolio कसे बनवायचे? आणि त्यासाठी कुठली tools किंवा software वापरायची, याबद्दलची माहिती देणारे २ व्हिडिओ खालील लिंक्स मधून तुम्हाला डाऊनलोड करता येतील.
Processfolio बनवण्यासाठी वापरायची tools कशी डाऊनलोड व इंस्टाल करावी? (eLecta Live Screen Recorder व Format Factory)
Processfolio कसा बनवावा?
Processfolio.ini फाईल तुम्हाला खालील लिंक वरून डाऊनलोड करता येईल.
जर तुम्ही FormatFactory 3.5.1 चे सेटअप डाऊनलोड केले असेल तर त्यासाठीच्या सेटींग कश्या कराव्या याची गाईडलाईन फाईल खालील लिंक वरून डाऊनलोड करता येईल.
कृपया ही माहिती आपल्या कार्यक्षेत्रातील ALC ना कळवावी व मार्गदर्शन करावे.

Issue 4

” MS-CIT  section 11 “

Untitled
Solution :
(For Marathi language learners)
Step 1 : Go to Learner’s home page, Change learning language to English
Step 2 : Start the course and visit the same node again.
Your issue will get resolved,
 (For English language learners)
Step 1 : Go to Learner’s home page, Change learning language to Marathi
Step 2 : Start the course and visit the same node again.
Your issue will get resolved,

Issue 3

” This project has expired “

screen shot of error in session 12 activity in ERA
Solution :
Step 1 : Download content from following link.
Step 2 : Copy and paste extracted folders to following link
C:\Program Files\Apache Software Foundation\Tomcat                                             7.0\webapps\ERA\resources\content\63
Your issue will get resolved.

Issue 2

” MS-CIT Section 12- Use internet to type text in your regional language “

Capture
Solution :
Step1 : Please do the LF login
Step2 : Go to Data Traveler & click on ‘Course download’ button
Step3 : Kindly download MS-CIT course
Step4 : Clear history and cookies of the web browser.
Step5 : Close the web browser.
Step6 : Do the learner login and check.
Your issue will be resolved.

Issue 1

” How to COPY content manually ? “

Step 01- Insert the content DVD
Step 02- Go to content folder and copy all ‘numbered content folders’                                                       (For example-63,54,19) with ‘course’ folder
Step 03- Now, paste the copied folders to given path below.
C:\Program Files\Apache Software Foundation\Tomcat                                             7.0\webapps\ERA\resources\content
the folder will look like this
Content
Note: Before Login Clear the all History and Cookies and download the course once again.

 MS-CIT केस स्टडीजचे रेफरन्स आउटपुटस्

प्रिय नेटवर्क पार्टनर,
MS-CIT कोर्सच्या दरम्यान येणाऱ्या केस स्टडीज् शिकल्यावर, त्या करून बघताना विद्यार्थ्यांना मदतीची आवश्यकता असते.
मुख्यतः पुढीलबाबतीत, जसे की: ते आउटपुट कसे बनवले आहे, आणि त्यासाठी लागणारे रेफरन्स मटेरीअल कुठे मिळेल?
यासाठी MS-CIT मधील Word, Excel, व PowerPoint च्या सर्व केस स्टडीज् खालील लिंक वरती देत आहोत.

Few ALCs are facing an issue while doing learner login of MS-CIT 2015 learners. (Message: One or more course files are not proper. Please contact  administrator).
ll1
Kindly follow the steps below:
1. Download MS-CIT course from Data Traveller again.
2. Delete history and cookies.
Now do the login and check now.

MKCL Open ERA and OES Auto-Installer 2015 

OpenERA_OES_Sticker
You can download MKCL’s open ERA and OES Auto-installer 2015 from following link
  • Video guide to install on fresh server machine:
  • Video guide for LF to enable ERA:
Kindly note:
 For installation by this framework, your server machine must have at least 1GB of free RAM.

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